Refunds & cancellation
Effective 1 October 2026 · Preview policy version 2026-10-01
Operator and launch status
Vitalo is in preparation for a public release. Legal business identity and registration details are being finalized before public accounts or purchases open. This website describes the preview and its intended data practices.
Privacy enquiries: privacy@vitalo.online.
No charges during this preview
Vitalo currently offers no paid subscription, paid download or in-app purchase. This website does not collect card details or payments. There is nothing to cancel or refund for the current preview. Do not pay anyone claiming to activate a Vitalo subscription outside an announced official purchase flow.
If Google Play purchases are introduced
The price, billing interval, renewal and trial conditions will be shown before purchase. Refund eligibility will follow the applicable Google Play policy, the terms displayed at purchase and your statutory rights. There is no blanket promise that every purchase is refundable, and no blanket exclusion of rights.
Managing a future subscription
Use Google Play → Payments & subscriptions → Subscriptions → Vitalo → Cancel subscription. Uninstalling the app does not cancel a subscription. Cancellation and refund are different actions; any remaining access and refund eligibility depend on the purchase terms and applicable policy.
Purchase concerns
For an unexpected charge or a problem with a future order, contact support@vitalo.online with the purchase date, issue and Google Play order ID if applicable. Never send a full card number, password, one-time code or health report. Refund outcomes and processing time depend on the payment provider and applicable rights.
Direct payments
Vitalo does not accept direct website payments at this time. This policy will be updated before any new payment method is enabled. Nothing here limits consumer rights that apply by law.